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| Knowledge Base |
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| Article number: kb-18 | Q. What's the formula for crediting for SLA failure?
A. In Your Account at HOSTINGS DOT IN, you would see few menu items related to "Credits". These are normally applied to an account for our failure on 99.5% uptime guaranty as per SLA
These Credits Can Be used For:
- Part payment of your invoices
- Part or full payment for invoices for additional purchases
These are not encashable credits but just applied to your account as financial adjustments in line with our SLA.
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